Data Privacy
Understand why the privacy and security of your personal data are — and will always be — extremely important to us.
We respect your right to privacy
Caring about personal data privacy goes beyond legal compliance. Here at Transfero, we are committed to our pillars of transparency, partnership, security and simplicity. And so you understand how we use this data, we have our Privacy Policy, available for you to consult whenever you need.
How to exercise your rights with Transfero?
If you are a Transfero customer, get in touch with us to exercise your rights as a data subject:
1
Manage your notifications.
2
Request access to your data, confirmation of processing, data sharing details and portability.
3
Access Transfero's Privacy Policy.
4
Check the frequently asked questions and clear up your doubts about privacy.
You can also send an email to privacidade@transfero.com. You will receive a reply within 15 (fifteen) days of the date of your request.
How do we keep your data safe?
When we receive and process your personal data, we apply our Security Policy, which defines and implements the best solutions to protect you from unauthorized access.
Security best practices
Alignment with security best practices at an international level.
Data loss prevention
We use tools to prevent and identify any vulnerabilities.
Data access control
Only authorized people can access specific groups of data.
Risk management tools
To identify multiple risks related to security.
Security culture
We are jointly responsible for adopting preventive and secure practices.
We remove barriers for you
Being simple means making it easy to understand and use our privacy services. But how?
Through plain language
With easy access to our terms and policies
And transparency in our content, with no fine print
Meet our Data Protection Officer (DPO)
We are always available through our support channels. But if you would like to speak directly with our Data Protection Officer, just send an email to privacidade@transfero.com. You will receive a reply within 15 (fifteen) days of the date of your request.
We are always improving
To enhance your privacy and the security of your data, we rely on a continuous improvement process.
We monitor the performance of our processes
We assess risks and create action plans for improvement
We invest in technologies to reduce failures
We engage leadership at an institutional level
More security across every operation
Transfero operates in compliance with international data protection best practices, aligned with Brazil's General Data Protection Law (LGPD) and the European Union's General Data Protection Regulation (GDPR), in addition to other regulations and best-practice guidelines.
Key definitions from the LGPD
Personal Data
Information relating to an identified or identifiable natural person.
General Data Protection Law (LGPD)
Law that governs the processing of personal data, including through digital means, aiming to protect the fundamental rights of freedom and privacy.
Data Subject
Natural person to whom the personal data being processed refers.
Processing
Any operation carried out with personal data, such as collection, production, reception, classification, use, access, reproduction, transmission, distribution, processing, filing, storage, deletion, evaluation, modification, communication, transfer, dissemination or extraction.
Key definitions from the LGPD
Confirmation that Processing exists
Access to your Personal Data
Correction of your Personal Data
Request for anonymization, blocking or deletion
Portability of your Personal Data
Information on the sharing of your Data
Option not to provide consent
Revocation of consents
Objection to the processing of your Data
Review of automated decisions
Opt-out from receiving offers
Still have questions?
Get in touch with us and check out the content we've prepared to make your life simpler.
